Friday, December 12, 2014

Adding Video to your eBay Listings

I had a lot of fun making a video to put in this listing for a Big Furry Pink & White Marionette but there were some challenges and it did take a little time to get the video clip showing up in my eBay listing.

If you have an account with You-Tube and know how to make a quick video (no more than 45 seconds) you are half way there. Upload your video to You-Tube and add music from their list of free clips if you want to.  The Video Manager "share" button will provide you with the URL to your video once it is complete and published.

Now for the trick. You can't paste a URL into your eBay listing. There used to be an "old embed code" provided by You-Tube that would work, but that isn't available anymore. So, click on the "SHARE" button and copy the URL link it provides then go to http://www.tools4noobs.com/online_tools/youtube_xhtml/ to convert this URL to an acceptable code you can put in your listing. In the listing, click on the HTML tab above the description and plug in the embed code where you want your video to appear.

Thanks to Maida Webster of Connectibles on eBay for teaching me how to do this!

Thursday, December 11, 2014

Happy Holidays eBay!

Once again the eBay lights are up on a little wall-mounted Christmas tree in our office. A good reminder that without eBay there wouldn't be much under the tree this year.

It isn't all about the money though. We have had a lot of fun meeting new people (both virtually and in real world settings) and we have learned a lot about e-commerce.

Shopping for new stock for our stores continues to be our favorite thing to do and research draws a close second. I love learning about vintage items and hearing the stories.

Reading feedback and email from happy customers is a great start to the day's work and an inspiration to continue offering the very best customer service and products we can muster.

Wishing YOU Happy Holidays too!

Thursday, April 17, 2014

Customer Service Woes You Can Learn From

Now for a few words on good Customer Service. In the past few days, I have gotten a new perspective on why people love shopping on-line and how we can keep them coming back. 

We had been shopping for a refrigerator since our old one began acting up. After a good bit of research we found a few on line that looked like what we wanted, in our price range and color so we went out shopping. 

First stop, big box store where we have bought a whole kitchen in the past. They had the item we liked best in another color, but none in the color they want. Our on-line research had showed they did have it in another store in the area, but they say "NO, not available in this county" it has to be ordered... for middle of May delivery. No thanks! 

Next day, we go to another big box store, same story, not available in store, etc. On to the next store (different chain), They didn't have the desired item but did show us several similar, none in stock in the desired color. 

Onward! We go to the store that is in the same chain as the first one from the night before where the internet search shows they have the item and color we want in stock. Again, we are told it is not in stock and has to be ordered with delivery in May sometime. I insist that the card on the refrigerator stated that it is IN STOCK in this color. The guy reluctantly went back to the stock room and found that YES, it is in stock. Meanwhile, I find a dishwasher at a very good markdown but we have the same "not in stock" go around with it before he goes back to find that YES, it is in stock. 

Next day delivery is stated on the card on the appliances too, but it turns out that it really means, "Next day there is a truck available."   At that point, I was exhausted and accepted the 5 day wait for delivery without fuss.

Then the clincher. The sale price we had was only good for on-line purchases. I took out my iPhone and began to squint and fret, finding my way through the maze of on-line shopping with the salesman standing there looking bored. My brilliant husband saved the day by asking, "Can we do it on-line here?" "Uh, Sure " the guy said un-enthusiastically and put the info into the computer.  

Now, I don't think his lack of enthusiasm was due to his losing commission, as he was the department manager, but the fact that he had to be forced to sell us what we wanted was really galling. He didn't have to give a sales pitch to sell it to us, we came in the door knowing exactly what we wanted. Just wanted to pick it out, pay for it and go. So, next Monday we will have a working refrigerator and a working dishwasher again. Hooray! 

That must be what our buyers feel like when they encounter rough spots along the way to purchasing items from us. They don't want to see litanies of our terms and conditions, nor hear about our personal situations. They just want to pick out the item they want at a fair price and feel confident that it will arrive safely and as described. It is up to us to make that happen! 

Saturday, November 2, 2013

Me and My World on eBay

Hooray! I finally got my eBay My World and ME pages updated. I have been meaning to do this for such a long time, but kept putting it off. After getting Sally Milo's latest newsletter with instructions on updating your My World page, I decided there is no time like the present and plunged into it.

So easy, you won't believe it! To get started, Mouse over the Hi (your userid) at the top left of your eBay summary page, then click on your userid, and select Edit Profile.  From there, you pretty much follow the bouncing ball. Check my new My World page here.

To revise your ME page, go to the bottom of the My World page. Click on the link beside the words "Create your own My World page." After you sign in again, your old My World page will appear, or a blank slate for you to set up your brand new page. Tell the world who you are, why you are here and what you sell. Here is what I have so far.

If I had known it was this easy, I would have done it months ago!

Tuesday, June 25, 2013

eBay Radio Show Party - 2013 - Las Vegas

Celebrating the TENTH Anniversary of the eBay Radio Show

Show hosts Jim "Griff" Griffith and Lee Mirabal celebrated the anniversary of the show with over 200 of their closest friends, eBay employees and show sponsors at Bally's Las Vegas. 

Parts of the day were broadcast live at ebayradio.com Tues. 6/18. Weds/ 6/19 and Thurs. 6/20/2013. You can listen to the broadcasts by clicking the link above and selecting Archive, then listen to the segments that interest you most.

Each day of the event was filled with learning new things and opportunities to meet and network with other eBay sellers. 

Many party-goers took advantage of being in Las Vegas to see shows, experience the Grand Canyon, and/or gamble in the casinos.   But the best part was being with like-minded people and learning new ways of selling smarter on eBay. 

I have put away my eBay shoes until next time.
Hope to see YOU there next year!

Sixties-Guy's items on eBay

Sixties_Chick items on eBay